#zendesk-form-container{position:fixed;bottom:90px;right:20px;width:320px;background-color:#fff;border-radius:12px;box-shadow:0 8px 20px rgba(0,0,0,.2);padding:16px;z-index:100;font-family:sans-serif;display:none;opacity:0;transform:translateY(8px);pointer-events:none;transition:opacity .25s ease,transform .25s ease;will-change:opacity,transform}#zendesk-form-container.is-open{opacity:1;transform:translateY(0);pointer-events:auto}#zendesk-form-container h3{margin-top:0;color:#000;font-size:18px}#chat-box{height:230px;overflow-y:auto;padding:10px;margin-bottom:10px;font-size:14px}.chat-message{display:flex;align-items:flex-start;margin-bottom:10px}.chat-message.user{text-align:right;color:#333;flex-direction:row-reverse}.chat-message.bot{text-align:left;color:#0073e6;flex-direction:row}.chat-avatar{width:28px;height:28px;margin:6px 8px;display:flex;align-items:center;justify-content:center}.bot-avatar{background:url(//media.bosanova.es/pub/media/iconos/ico-b-grande.png) no-repeat center center;background-size:17px 20px;width:28px;height:28px}.user-avatar{background:#eee;border-radius:50%;font-size:18px;color:#888;justify-content:center;align-items:center;display:flex}.user-avatar:before{content:"👤";font-size:20px}#chat-input{flex:1;padding:11px 51px 11px 11px;border:1px solid #ccc;border-radius:8px;font-size:13px;height:40px}.zendesk-send-button{color:#fff;border:none;padding:12px;cursor:pointer;font-weight:700;position:absolute;right:0;top:0}#zendesk-form-container button{background-color:#272525;color:#fff;border:none;padding:10px;border-radius:6px;cursor:pointer;font-weight:700;font-size:13px}.launcher-container{position:fixed;bottom:20px;right:20px;background-color:#1a1a1a;color:#fff;padding:5px 16px 0;border-radius:30px;cursor:pointer;font-weight:700;box-shadow:0 4px 12px rgba(0,0,0,.2);z-index:1000;transition:background-color .3s ease;font-size:30px}.launcher-container:hover{background:#3c3a3a}.chat-container{position:fixed;bottom:90px;right:20px;width:300px;background:#fff;border-radius:12px;box-shadow:0 4px 16px rgba(0,0,0,.2);display:none;flex-direction:column;z-index:1000;padding:15px}.chat-input-area{display:flex;margin-top:10px;position:relative}#zendesk-form-container button.zendesk-send-button{padding:10px 12px 8px;border:none;background:#272525;color:#fff;border-radius:0 8px 8px 0;cursor:pointer;transition:background .3s}.chat-input-area button:hover{background:#444}.fa-envelope-o:before{content:""}.menu-options{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0}.menu-btn{flex:1 1 calc(50% - 8px);padding:8px;background:#fff;color:#272525;border:1px solid #272525;border-radius:6px;cursor:pointer;font-size:14px;transition:background .2s}.menu-btn:hover{background:#272525;color:#fff;border:1px solid #fff}.bot-typing{color:#888;font-style:italic;display:flex;align-items:center}#zendesk-form-container .menu-options.account-actions{display:flex;flex-wrap:nowrap;gap:.5rem;align-items:center}#zendesk-form-container .menu-options.account-actions .menu-btn{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap}.dot-flashing{width:1em;height:1em;border-radius:50%;background:#bbb;margin-right:8px;animation:dotFlashing 1s infinite linear alternate}@keyframes dotFlashing{0%{opacity:.2}50%{opacity:1}100%{opacity:.2}}.chat-text{display:inline-block;padding:10px 14px;border-radius:18px;max-width:75%;position:relative;font-size:13px;line-height:1.4;word-break:break-word}.chat-message.bot .chat-text{background:#f1f6fb;color:#1f1f1f;margin-left:4px}.chat-message.bot .chat-text:before{content:"";position:absolute;left:-9px;top:12px;width:0;height:0;border-top:8px solid transparent;border-bottom:8px solid transparent;border-right:10px solid #f1f6fb}#zendesk-form-container .fa-paper-plane{font-size:17px;color:#fff;transform:rotate(30deg)}#zendesk-form-container .fa-paper-plane:before{content:"\f1d8"}.chat-message.user .chat-text{background:#e6e6e6;color:#333;margin-right:4px}.chat-message.user .chat-text:before{content:"";position:absolute;right:-8px;top:12px;width:0;height:0;border-top:8px solid transparent;border-bottom:8px solid transparent;border-left:10px solid #e6e6e6}.catalog-category-view .launcher-container{display:none}.close-widget{position:absolute;top:16px;right:18px;cursor:pointer}@media (max-width:380px){#zendesk-form-container{right:0;left:0;margin:0 auto}}